Product Policies

All of our product is subject to design change/modification at any moment, including color.

Order Processing/Store Pickup
Please allow up to 5-7 business days for online orders to be processed. Once processed, orders will be transferred to your chosen pick up location of: Commerce, Fountain Valley, Simi Valley or Ontario. You will be contacted via email or phone call once the order is ready for pick up. You have 30 days from notification date to pick up your order. Items not picked up in that time frame will be restocked and issued store credit. 

Return & Exchange Policy
Once payment is processed, orders cannot be cancelled, orders can only be returned for store credit. You may return most items in new condition, sold and fulfilled by EXTREME TRAINING EQUIPMENT, within 30 days of receipt for store credit only, less shipping and handling. Contact us within that timeframe if any product you received is damaged. There will be a 30% restocking fee for any returned items. Store credit is processed once products are received in house and are accounted for. Items should be returned in their original product packaging. Returns will not be accepted after 30 days of customer receipt. Exchanges will need to be sent back to EXTREME TRAINING EQUIPMENT at the customers expense. If the error is on behalf of EXTREME TRAINING EQUIPMENT, then EXTREME TRAINING EQUIPMENT will cover the shipping cost. Pre order items and product made to order cannot be refunded. Custom orders are final sale and cannot be returned or refunded. No price adjustments will be made if item purchased has gone on sale. 

Shipping & Delivery
We ship via UPS and Freight. Processing time for UPS orders is 5-7 days. Processing time for freight orders is up to 2-4 weeks. Shipping rates are subject to change going to Alaska, Hawaii, Puerto Rico and Canada. Freight addresses are confirmed by our shipping team at the time the order is ready to ship. Additional fees are due if an alternate ship to address is requested while the freight is in route. Freight will be held at the nearby terminal until the fee is paid by the customer. Freight carriers only drop off curbside, they will not bring the shipment into your garage, home or facility. All freight shipments require a valid telephone number. You will be contacted in advance by the carrier to make sure you are present to receive the shipment. If the freight carrier cannot reach you, your order will only be held at the nearby terminal for 48 hours before accumulating storage fees. You will be responsible for the storage fees and return shipment fees if you are unable to receive the shipment.

Pre Orders
Items not in stock are labeled as "PRE ORDER" or items made to order are labeled as "4-6 weeks lead time." Time frames are estimated to the best of our abilities. Operations at the port are out of our control. We appreciate your patience during this time. 

Privacy & Security
ETE.COM, Inc. is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items.